Past Conferences

We launched the Workplace Futures conference series in 2007, partly driven by frustration with too many industry events that did little more than scratch the surface of the big issues of the day or – worse – offered little more than thinly veiled sales presentations. You’ll get neither from us. Each year’s Workplace Futures programme is carefully designed to focus closely on current and emerging issues in FM, bringing together some of the best speakers available to shed light and share information.


2018 – FM: Adding Value
Adding value. The concept is simple enough: provide more value, benefits, features or service without increasing cost. Something over & above the expected that can lead to client surprise and delight. This is the polar opposite of the ‘more for less’ mentality and is increasingly critical in a highly competitive marketplace.


2017 – FM: Challenging Conventions
‘Work’, ‘workplace’, even ‘facilities management’ – most of us think in terms of offices when we hear those words. But FM is far more diverse. And in each unique environment there are valuable insights to be gained and important lessons to learn that bridge the specialisations and inform wider practice.


2016 – FM: Agent of Change
The world we live and operate in today is drastically different to the one we knew. Nowhere is this truer than in the workplace. How can FM be, and be seen to be, an essential and effective agent of change?


2015 – Convergence in the Workplace
Increasingly, FM must work in concert with other organisational support disciplines: CRE, HR, IT, finance, marketing, procurement. The days of traditional silo working are surely numbered. Change is happening.


2014 – Making Innovation Work
Innovation is a big topic in FM. Clients asks for it, and providers promise it – often in a seemingly unending cycle. But what is innovation? How do you identify it, how do you measure it, how do you assess the benefits?


2013 – Strategic Partnership: securing the future for FM
This was our starting point – we need to move on. We need to take FM theory and practice to the next level. We need to stop thinking about service delivery in the old ‘tried & tested’ ways and start thinking in terms of true alignment with business objectives and real customer experience.


2012 – New needs. New solutions?
Applying its unique triple focus on the current situation, emerging trends and future opportunities, this year’s Workplace Futures conference produced a series of calls for action across a range of issue areas.


2011 – Commoditisation vs Service Solution: which is the future of FM?
All service delivery models offer benefits – to particular types of organisations in particular circumstances. But what types, and in what circumstances? How does a buyer make sense of what’s on offer; and how does a supplier ensure it has facilitated that process rather than obstructed it? Getting this right is critical.


2010 – People, Service, Profit: A Meeting of Minds
Facilities management is all about people: their skills, competence, commitment and ongoing development. But FM is also a business discipline and therefore about profit: a healthy bottom line is as critical to the client as it is to the supplier. The vital link between people and profit is service delivery: a robust target-driven solution capable of flexing with changing needs – and those needs do keep changing.


2009 – Marketing Solutions for Good Times and Bad
In the midst of an exceptionally difficult period, we tackled a critical challenge for FM companies – how to get marketing strategy and tactics right in order to cope with recession now and also be well placed for an upturn when it comes.


2008 – The Future of FM
Specialists in FM, property and ICT must learn to view the workplace as an integrated whole. And facilities managers, in particular, must learn to speak the language of the boardroom. 

  2007 – The Convergence of Property and FM
Property and facilities services providers are drifting out of sync with the expectations of the marketplace. Corporate clients are increasingly looking at the big picture; we’re still looking at the details.